Refund Policy
Our commitment to fairness and your satisfaction.
Last updated: July 2026
Before Printing
Since each book is personalized and created on demand, we want you to love it. You may preview and request revisions before approving your book. If you are not satisfied before approval, you will not be charged for printing.
Digital Products
Digital storybook PDFs are non-refundable once delivered, as they are personalized and instantly downloadable. However, if there is a technical issue with your file, contact us and we will resolve it.
Printed Books
If your printed book arrives damaged, defective, or significantly different from what you approved, contact us within 14 days of delivery. We will offer a replacement or a full refund. Refunds for printed books are not available for changes of mind after production has begun.
How to Request a Refund
To request a refund, contact us at hello@dearlittlelegend.com with your order number and the reason for your request. Approved refunds will be processed to your original payment method within 5–10 business days.
Non-Refundable Cases
Refunds are not available for: books that were approved by the customer, changes of mind after printing has started, or orders where the provided information or photos were inaccurate.